Google Explains Gmail Fail That 'Erased' Users' Emails, Disabled Accounts

DfgDfg Admin
edited March 2011 in Spurious Generalities
Days after all emails for thousands of Gmail users mysteriously disappeared along with other personal settings, Google has come forth with an explanation--but many users are still unable to get into their accounts.

The culprit? A software bug which affected "several copies of the data," according to Google's official blog. "Some copies of mail were deleted, and we've been hard at work over the last 30 hours getting it back for the people affected by this issue," Google wrote.

The problem originated in a storage software update that created an "unexpected bug," leading to 0.02 percent of Gmail users to lose all their email--about 40,000 of the 200 million who currently use the email service. Google promptly stopped spreading the new software and returned to their old version. Fortunately for the users--and for Google--the company does back up files:

Link

In short, just check your accounts now.

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